Job Opening for Manager Customer Lifecycle Management

Position Title: Manager Customer Lifecycle Management

Requirement: MBA or MSc with 4-5 years of Experience

Job Responsibilities:


1.Develop and implement CLM strategy & roadmap and align it with organizational KPIs. 
2. Promote the utilization of CLM as a strategic tool for retention and ARPU enhancement. 
3. Ensure that a plan is developed /agreed with every internal customer to support its KPIs. 
4. Ensure end to end smooth implementation of the campaigns as per plan. 
5. Ensure development/improvement in systems and processes for campaign implementation and ensure that they are followed. 
6. Introduce internal audits to ensure quality in implementation. 
7. Ensure proper tracking / reporting of campaigns , budgets. 
8. Ensure post campaign analysis is done to the satisfaction of the stakeholders. 
9. Manage, develop, and maintain productive relationships with internal customers and partners. 
10. Develop and lead the CLM team inculcating concepts of delegation of authority, responsibilities and ownership. 

Job Location: Islamabad
Interested candidates may forward their CVs at owaiszareef@gmail.com